Shipping policy

This shipping policy applies to orders placed in the United States (USA). Our goal is to provide you with clear information about our shipping process. By placing an order through our store, you agree to the terms outlined below.

Domestic Shipping Rates and Estimates

We offer free shipping within the USA.

Where Do We Deliver?

We currently ship to the USA and the following international destinations:

  • United Kingdom
  • Canada
  • Australia
  • New Zealand
  • Europe
  • Asia
  • South America

Delivery Time

Handling Time

Orders are processed within 1-2 business days before shipping. We ship orders Monday to Friday, excluding public holidays.

Transit Time by Region

United States

  • Premium Shipping: 4-12 business days
  • Free Shipping: 8-13 business days

United Kingdom, Canada, Australia, and New Zealand

  • Premium Shipping: 4-12 business days
  • Free Shipping: 7-21 business days

Europe

  • Premium Shipping: 7-21 business days
  • Free Shipping: 15-41 business days

Asia

  • Premium Shipping: 11-28 business days
  • Free Shipping: 16-45 business days

South America

  • Premium Shipping: 11-28 business days
  • Free Shipping: 16-45 business days

Change of Address

Once an order is in transit, we cannot modify the delivery address. If you need to update your shipping details, please contact us within 24 hours of placing your order at:

Email: contact@oryncase.com
Phone: +1 628-271-0974

Cancellations

If you change your mind before your order has been shipped, you may cancel it at any time. However, if your order has already been dispatched, please refer to our Refund Policy for return options.

Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number to monitor your delivery status.

Important Notes:

  • Tracking information may take up to 48 hours to become available.
  • If you haven't received your order within 7-21 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will assist you.

Damaged Parcels in Transit

If your package arrives damaged, we recommend the following:

  • If possible, refuse the package upon delivery and notify the courier.
  • If the package was left in your absence, please contact our customer service team for further assistance.

Contact Information

For any additional inquiries, feel free to reach out to us:

Trade Name: Oryn Case
Phone: +1 628-271-0974
Email: contact@oryncase.com
Address: 2181 Greenwich St, San Francisco, CA 94123, United States