Return Policy
At Oryn Case, we offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.
Return Eligibility
To qualify for a return, your item must be:
In its original condition, unworn or unused
With tags attached
In its original packaging
Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at contact@oryncase.com. Returns should be sent to the following address:
Longhuaxinqu Longhuajiedao waiyaopaicun longandasha, Shenzhen, Guangdong, China
Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to proceed. Items returned without prior approval will not be accepted.
For any inquiries regarding returns, feel free to reach out to us at contact@oryncase.com.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately so we can assess the issue and find a resolution.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
❌ Single-use products (e.g., screen protectors)
❌ Sale items & gift cards
For any concerns about a specific item, please contact us before initiating a return.
Exchanges
To exchange an item, the fastest way is to return your product first. Once your return is approved, you can place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, without providing a reason.
To be eligible, the item must be:
Unworn and unused
With tags attached
In its original packaging
Accompanied by a receipt or proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If your refund is approved, it will be automatically processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact@oryncase.com.
